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14. comm and collab
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CHAPTER 13
socio-organizational issues and stakeholder requirements

 outline 

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 exercises 

  • There are several organizational issues that affect the acceptance of technology by users and that must therefore be considered in system design:
    • systems may not take into account conflict and power relationships
    • those who benefit may not do the work
    • not everyone may use systems.
  • In addition to generic issues, designers must identify specific stakeholder requirements within their organizational context.
  • Socio-technical models capture both human and technical requirements.
  • Soft systems methodology takes a broader view of human and organizational issues.
  • Participatory design includes the user directly in the design process.
  • Ethnographic methods study users in context, attempting to take an unbiased perspective.