Human-Computer Interaction 3e Dix, Finlay, Abowd, Beale
CHAPTER 13
socio-organizational issues and stakeholder requirements
The Ethnographic Lens – Elizabeth Churchil, Director of UX at Google, describes how to combine big data and ethnographic insights
Action Research in HCI – collection of references
Ethnography – article in the Enclopedia of
–Computer Interaction, at interaction-design.org
Jonathan Grudin's articles on CSCW
challenges and CSCW
history
