exercises 11. user support

	EXERCISE 11.9 Applications are often supported by an online version of the paper documentation; in some cases there is no paper documentation at all. What are the advantages of online documentation? What are the disadvantages, and how can they be overcome? answer available for tutors only		Other exercises in this chapter ex.11.1 (ans), ex.11.2 (ans), ex.11.3 (ans), ex.11.4 (ans), ex.11.5 (tut), ex.11.6 (tut), ex.11.7 (tut), ex.11.8 (tut), ex.11.9 (tut), ex.11.10 (tut) all exercises for this chapter