Human-Computer Interaction 3e Dix, Finlay, Abowd, Beale
The example in Section 13.3.2 (soft systems methodology) provides a root definition for an airline booking system from the perspective of the airline owner. How would this change if it was presented from the perspective of the customer?
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Other exercises in this chapter
ex.13.1 (ans), ex.13.2 (ans), ex.13.3 (tut), ex.13.4 (tut), ex.13.5 (tut)
all exercises for this chapter