11. user support


Look at as many online support systems as you can. Which do you find most useful and why? Try to assess them using the requirements discussed in Section 11.2.


This is another open investigative assignment. The set of requirements in Section 11.2 should provide students with a structure for evaluating the systems. A scoring system can perhaps be worked out to aid comparison. Try to compare a general context-sensitive help system with an application-specific one. A hypertext-based help system would provide an interesting contrast, as would a manual-based help system (such as UNIX man) and a prompt-based one.

Other exercises in this chapter

ex.11.1 (ans), ex.11.2 (ans), ex.11.3 (ans), ex.11.4 (ans), ex.11.5 (tut), ex.11.6 (tut), ex.11.7 (tut), ex.11.8 (tut), ex.11.9 (tut), ex.11.10 (tut)

all exercises for this chapter