Abstract
Systems clearly need to be useful and usable on order to do a job for people and to do it easily. However if a system is wonderfully designed, fulfills a real need and would be a pleasure to use, it is still no good at all unless it is actually used.
I will discuss two aspects of getting systems or products actually used:
- adoption
- managing the path from no users to widespread use
- appropriation
- designing systems that users can change to their own purposes.
Download slides of talk (PDF 163K)
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